Privacy Policy

Your privacy matters to us

Last updated: March 15, 2025

Information We Collect

At ovelorianum, we collect information that helps us deliver better financial marketing education and services. This happens in several ways during your interaction with our platform.

Personal Information: When you register for our programs or contact us, we collect details like your name, email address, phone number, and business information. We also gather information about your marketing goals and business challenges to customize our educational content.

  • Contact details including name, email, phone number, and business address
  • Business information such as company size, industry, and marketing objectives
  • Educational preferences and course selections
  • Payment information for course enrollment (processed securely through third-party providers)
  • Communication history including support requests and course feedback

Technical Information: We automatically collect certain technical data when you visit our website. This includes your IP address, browser type, device information, and how you navigate through our site. This helps us improve user experience and ensure our platform works well across different devices.

We never collect sensitive financial data like bank account details or credit card information directly. All payment processing is handled by certified third-party payment processors who maintain their own strict security standards.

How We Use Your Information

Your information helps us provide personalized educational experiences and maintain our relationship with you. We're transparent about how we use what you share with us.

Purpose Information Used Legal Basis
Course delivery and education Contact details, learning preferences Contract performance
Customer support Contact information, communication history Legitimate interest
Platform improvement Usage data, technical information Legitimate interest
Marketing communications Email, preferences Consent

We send educational content, course updates, and relevant marketing insights based on your interests. You can opt out of marketing emails anytime, but we'll still send essential course-related communications.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we do share information in specific circumstances that support our educational services.

Service Providers: We work with trusted companies that help us deliver our services. This includes email platforms, payment processors, hosting providers, and analytics tools. These partners can only use your information for the specific services they provide to us.

  • Email marketing platforms for course communications and updates
  • Payment processors for secure transaction handling
  • Cloud hosting services for platform infrastructure
  • Analytics providers to understand platform usage and improve services
  • Customer support tools for efficient service delivery

Legal Requirements: We may disclose information when required by Australian law, court orders, or government requests. We also reserve the right to share information to protect our rights, prevent fraud, or ensure platform security.

Business Transfers: If ovelorianum is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction. We'll notify you before this happens and explain how your privacy rights might be affected.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and make it easy for you to exercise them.

Access and Correction: You can request a copy of the personal information we hold about you. If anything is inaccurate or outdated, you can ask us to correct it. Most of this information is available in your account dashboard, but we're happy to provide additional details.

Data Portability: You can request your personal information in a structured, commonly used format. This makes it easier to transfer your data to another service if you choose to leave our platform.

How to Exercise Your Rights: Send an email to help@ovelorianum.com with "Privacy Request" in the subject line. Include your full name and account email address. We'll respond within 30 days and may need to verify your identity before processing certain requests.

Marketing Opt-out: You can unsubscribe from marketing emails using the link at the bottom of any marketing message. This won't affect essential course communications or account notifications.

Account Deletion: You can request deletion of your account and associated personal information. We'll retain some information as required by law or for legitimate business purposes, such as preventing fraud or maintaining business records.

Data Security and Retention

Protecting your information is a priority. We use industry-standard security measures and regularly review our practices to keep your data safe.

Security Measures: Our platform uses encryption for data transmission, secure servers for data storage, and multi-factor authentication for account access. We regularly update our security protocols and conduct vulnerability assessments.

Data Retention: We keep your information for as long as you maintain an account with us. After account closure, we retain certain information for business and legal purposes.

  • Course completion records: 7 years for certification purposes
  • Payment records: 7 years as required by Australian tax law
  • Marketing consent records: 3 years after withdrawal
  • Support communications: 2 years for quality assurance
  • Website analytics: 2 years for platform improvement

If you have concerns about data security or notice anything suspicious with your account, contact us immediately at help@ovelorianum.com.

International Data Transfers

Some of our service providers operate outside Australia, which means your information may be processed in other countries. We ensure appropriate safeguards are in place when this happens.

Transfer Safeguards: When we transfer data internationally, we use standard contractual clauses, adequacy decisions, or other approved transfer mechanisms. These ensure your information receives equivalent protection regardless of where it's processed.

Our primary data storage remains within Australia, but some services like email delivery, analytics, and customer support tools may process data in the United States, European Union, or other jurisdictions with strong privacy protections.

Before engaging any new service provider that involves international transfers, we assess their privacy practices and ensure they meet our standards for data protection.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our platform. These help us remember your preferences, understand how you use our site, and provide personalized content.

Essential Cookies: These are necessary for basic website functionality, including login sessions, security features, and course progress tracking. You can't opt out of these cookies while using our platform.

Analytics Cookies: We use these to understand how visitors interact with our website, which pages are most popular, and where we can make improvements. This data is aggregated and doesn't identify individual users.

Marketing Cookies: These help us deliver relevant content and measure the effectiveness of our marketing campaigns. You can control these cookies through your browser settings or our cookie preference center.

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may affect your ability to use some features of our platform.

Updates to This Policy

We update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our platform.

Change Notifications: For major policy updates that affect how we collect or use your information, we'll provide at least 30 days notice before the changes take effect. This gives you time to review the updates and make informed decisions about your account.

Minor updates, such as clarifications or formatting changes, may be made without advance notice. We always include the effective date at the top of this policy so you can see when it was last updated.

Your continued use of our services after policy updates indicates acceptance of the new terms. If you disagree with significant changes, you can close your account or contact us to discuss your concerns.

Questions About Privacy?

Email: help@ovelorianum.com

Phone: +61 410 730 283

Address: 46 Redden St, Cairns City QLD 4870, Australia